Zappos shoes

Here’s your delicious A-list of Zappos shoes. Zappos is an e-commerce retailer that has successfully built a strong online brand and shown impressive revenue growth since its founding. The name Zappos is derived from the Spanish word Zapatos, meaning shoes.  

Through its Web site (and 7,000 affiliate partners), Zappos distributes over 1,000 brands and stylish moderately-priced footwear to frustrated and shop-worn customers nationwide that are difficult to find in mainstream shopping malls.  

Zappos has become the #1 seller of shoes online, ahead of JCPenney by stressing customer service. It stocks 3 million pairs of shoes, handbags, apparel, eyewear, watches, accessories, eventually anything and everything.  

Zappos shoes

If the shoe fits, wear it. If not, Zappos will gladly take it back at no cost. Zappos provides free shipping both ways, 365-day return policy, over 1000 brands and 24/7 friendly customer service.  

• History of Zappos. Founded in 1999 by Nick Swinmurn and Tony Hsieh, early investor and current CEO, and has since grown to be the largest online shoe store. A decade later, Zappos was acquired by online giant Amazon due to the pressure to deliver a return to Sequoia Capital and its other investors, by the time the deal closed in early November, the deal was worth about $1.2 billion. Zappos launched a second line of high-end Zappos shoes called Zappos Couture and also serves the niche shoe markets, including narrow and wide widths, hard-to-find sizes, American-made, vegan, and Zappos exclusives. Recently, Zappos has started to sell eyewear, apparel, and watches, as well as electronic devices and media, such as DVDs.
• Superior customer service. Both Nick and Tony attribute the Zappos success to the company’s near maniacal focus on customer service. Great service is what helped the company build a loyal customer base. The primary sources of Zappos rapid growth have been repeat customers and numerous word of mouth recommendations. In 2005, the chairman reported that 60% of customers were repeat buyers. The reputation has been augmented through viral spreading as well, as customer service expert Micah Solomon noted in 2010: “Shoe merchant Zappos has benefited from Internet wildfire. When Zappos offered special return shipping assistance, beyond the company policies…the good word about the company spread rapidly throughout the blogosphere.”
• Key success factors. Zappos has been asked by a lot of people how it grown so quickly, and the answer is actually really simple, one mission, to provide the best customer service possible, internally, Zappos call this “WOW philosophy”. Zappos claims to place great emphasis on company culture and core values. The company publishes a “Culture Book” annually that is made up of contributions from employees describing what the company culture means to them. All employees that are hired for their corporate office, regardless of position, are required to undergo a 4-week customer loyalty training course, which includes at least 2 weeks of talking on the phone with customers in the call center at full salary. Zappos surprised customers individually.

Where Can I Buy Zappos shoes

Zappos currently based in Henderson, Nevada, United States, the company warehouse is located in Shepherdsville, Kentucky, along with an outlet store. The company’s culture focuses on making sure every interaction with the customer results in them saying, “That was the best customer service I have ever had.”  

Zappos’s beaming success and creativity to influence the ever-changing fashion world has sent a red alert to other competitor brands like Amazon, Brown Shoe Company, Endless, Foot Locker, JCPenney, Piperlime, Sears and Shoebuy. Not just online shoe stores, Zappos is also competing with offline shoe stores.  

Visit Zappos stores for its authentic goods. If you wish to moonwalk the internet world, you’re just a click away to land in Zappos website to check out the latest Zappos shoes. Keep exploring this site so that you won’t miss your favorite brands.  

Zappos shoes